Accepting Food and Water Delivery Orders Right in Messengers
The customer chooses the product, specifies the address, and places the order directly in Telegram, Viber, or Instagram. The request goes instantly to the administrator, and the courier receives the address and phone number automatically.
No phone calls. No manual address copying in chats. No "please wait, let me check". Launch from 3 days. Can start processing your orders this week.
You lose orders when processing them manually
Check how many of these apply to your delivery business
customers write in different messengers, and some messages get lost
a manager replies 20 minutes later, and the customer has already ordered from competitors
orders are recorded in a notebook, Excel, or just in a chat
couriers get the address and phone number via a message, copying it manually
the administrator doesn't see the full picture: what's delivered, what's not, how much cash is collected
customers cannot make a simple repeat order without talking to a person
Each of these points is either a lost order or a wasted hour for your team.
For a real water delivery service running on InBoost, 27% of orders are placed outside business hours, and almost one in four happens on the weekend. With manual processing, half of them simply wouldn't happen.
The customer serves themselves, the team handles complex tasks
The same principle as in modern delivery apps: the person enters, does what they need, and doesn't take up an employee's time
Most delivery requests are the same: order the same thing as last time, ask for the price, clarify when the courier will arrive, change the address. These requests don't require a manager; they require a convenient interface. InBoost gives the customer such an interface right in the messenger they already use. A manager only steps in when a person is truly needed: for a non-standard order, a complaint, or a large B2B question.
The customer opens the bot in Telegram, Viber, or Instagram and places an order in a few clicks.
The request automatically enters the administrator’s system with a status.
The courier receives a message with the address, phone number, payment method, and comments.
After delivery, the courier closes the order with a single button.
The customer stays in your database, and you can send them promotions or repeat order reminders.
One system for the customer, administrator, and courier
Not three different services you have to connect together
Column 1. Customer
opens Telegram/Viber/Instagram → clicks "Order" → selects product and quantity → specifies address and comment → chooses payment method → receives confirmation. No calls and no waiting for an answer.
Column 2. Administrator
all requests from all messengers in one window; status of each order; customer history; transferring order to courier; connecting a live operator to the chat in one click; bulk messaging to the customer base.
Column 3. Courier
receives the new order in a messenger immediately after creation; address, phone, payment method, comment; "Delivered" button; separate chat with the administrator and customer if clarification is needed.
A ready-made delivery solution, not a builder you have to figure out
We configure everything for your delivery and hand it over ready to use
Works where your customers already write
One dashboard, all messengers
Telegram — the main channel for delivery in Ukraine
Viber — native integration, no workarounds (western platforms often don't support Viber at all or do it partially)
Instagram Direct — requests from ads and stories straight into the system
Facebook Messenger; WhatsApp
Website chat — the exact same dialogue as in the messenger
A customer wrote on Instagram, continued on Telegram, and called the next day. For you, it's one customer with one history, not three different requests.
The order doesn't stay in the messenger, it enters your accounting system
1C, BAS, your CRM, website, warehouse
If you already have an accounting system, we won't force you to duplicate it. An order from the messenger is sent to your system, while statuses, stock levels, and prices are synced back to the customer.
Example: "Ovochevyi Svit" (Vegetable World) works exactly like this: driver logistics in the messenger, accounting stays in 1C/BAS.
Not just food and water
The solution works equally well wherever there are recurring orders and deliveries
How it works for real deliveries
Three different tasks, one platform
Case 1. H2O online, water delivery
Before:
Orders were taken by phone and personal messengers, the admin manually forwarded them to the courier. At the end of the day, they tallied up what was delivered and counted cash and card payments. Recorded in Excel or just chat logs. The customer database lived in a phone.
After:
The customer places the order themselves in the chatbot in a few taps. The admin sees all requests in the system. The courier receives the order automatically when it's created. Every request has a status. The customer database is built in the system, enabling bulk messaging for repeat sales.
Data over two years of operation:
made a repeat order
made five or more orders
of all orders come from returning customers
of payments are made by card, money is recorded without manual counting
of orders are placed outside working hours (15% late at night)
of orders happen on weekends
of orders contain no clarification from the customer, meaning they don't need a manager at all
The main takeaway: more than a quarter of orders are made when your manager isn't working. With manual processing, these orders either wait until morning or go to a competitor. Secondly: the owner didn't manually forward a single one of the tens of thousands of orders to couriers over two years. Even at two minutes per order, that's hundreds of hours saved.
Case 2. Ice Drive, ice delivery, B2B
Regular customers with recurring orders. The order is placed in the messenger without calling the manager, history is saved for every point, and a repeat order is made in one touch.
Case 3. Ovochevyi Svit, driver logistics
Driver operations happen entirely in the messenger, integrated with 1C/BAS. Orders and statuses are synchronized with the accounting system; the driver doesn't rewrite anything manually.
We've been doing this for three years
InBoost is a Ukrainian platform, not a reseller of a third-party service
subscribers in our clients' chatbots
messages processed
on the market
We develop the platform ourselves, configure the solution, and support it. If something needs to be tailored to your delivery, it's solved internally within the team, not through endless correspondence with foreign support.
Calculate the cost of manual order processing
Fill in four fields and see your annual sum
If long wait times cause you to lose just 5 orders per week with an average check of 700 UAH, that's over 182,000 UAH in potential annual revenue lost.
Five orders per week is less than one per day. For most deliveries, the number is higher.
Launch from 20,000 UAH, then from 1,500 UAH per month
A single launch fee and a clear monthly license, with no hidden charges
Ready-made solution launch
around $500
- setup tailored to your delivery
- launch and team training
- support
- platform license (included in the price)
License
around $34
- support and updates
Compare with the previous block: annual losses from manual processing usually exceed the launch cost multiple times over.
Get Demo in TelegramWe will launch order acceptance in Telegram or Instagram in 3 days
Menu up to 10 items, full cycle from order to the "Delivered" button
No need to rewrite processes and wait for months. We take your delivery, build a catalog of up to 10 items, set up order acceptance, and forwarding to the courier. In three days, you start taking orders in messengers.
No programmers needed
we do the setup, all you need is your product list and prices
No mobile app
customers don't need to install anything; they are already in Telegram, Viber, and Instagram
No complex CRM
the customer and order database is already inside the system
No migrating from your accounting
if you have 1C, BAS, or your own system, we connect to them
Questions we get asked before the demo
Brief and straightforward answers
We already have a bot, why do we need another one?
We have our own CRM or 1C, will we have to migrate everything?
How long will the implementation take?
How much does it really cost, without "from"?
What if the customer wants to talk to a person?
Start accepting orders in messengers this week
A 20-minute call, we'll show you how it will work and how much it will cost for your delivery service.
The demo places you under no obligation. If we see that you don't need it, we'll tell you outright.
Get Demo in Telegram